Description
Purple+ Customer Engagement Platform
Modern Cloud-Based Contact Center Solution
The Purple+ Customer Engagement Platform is a modern and innovative, fully cloud-based contact center solution that is stable, scalable, and secure, ready for peak performance. It is built on the Microsoft Unify Model, delivering the ultimate one-app, one-screen experience that puts customers back at the center.
Purple+ is designed around people, not technology, to ensure great customer service is simple and accessible for every organization.
Key Features
Purple+ Unified Client View
An intuitive, standalone client built on Microsoft Teams principles that provides an effortless, one-app, one-screen experience for maximum focus and speed.
Omnichannel Contact
Combines voice, chat, email, and SMS into one unified platform, providing maximum control and an enhanced customer experience.
Service Integration
Full two-way integration with CRM, ITSM, and other critical applications to enrich every conversation with instant, real-time customer context.
Advanced Routing and Calling Distribution
Easily create queues and direct incoming calls to the right agent or group for a powerful customer experience.
Wallboard Services
Stay in control with real-time performance dashboards that provide instant insight into queues, handling times, agent status, and SLA performance.
Detailed Reporting and Insights
Access real-time and historical reporting across all channels to spot demand peaks, sharpen your strategy, and continuously improve service.
The Power of AI
Uses AI for real-time insights and customer information at your fingertips, enabling more personal conversations and faster service.
Benefits
Unmatched Stability, Scalability, and Performance
Built on Microsoft Azure architecture, delivering rock-solid stability and global scalability powered by Azure’s worldwide infrastructure
Maximum Cost Control
Features usage-based pricing with flexible bundles and pay-per-use, ensuring you only pay for what you use, without unnecessary licenses
Future-Proofing and Compliance
Continuous, automatic updates ensure new features are added seamlessly with zero downtime, while built-in security and compliance meet the highest data protection standards
Higher Quality Conversations
Agents have full customer context visible in real-time without switching screens, leading to richer interactions and improved customer satisfaction
Simple Implementation
Minimal IT effort is required, with no heavy middleware or complex setup, as Purple+ handles the technical side
Transform Your Customer Engagement
Purple+ delivers the ultimate contact center experience built on Microsoft’s trusted infrastructure
Contact us for pricing and subscription details
